Notice #495663
Investigating

Slowness with generating packs/brochures

Began:

We are currently experiencing issues with packs and brochures taking longer than usual to generate. Our team are aware of the issue and looking to have this resolved as soon as possible. Apologies for any inconvenience and we'll provide a further update soon.

  • Dezrez Software
  • PM Software
  • Anytime Client Portal
  • API Service
  • Brochure Manager & Generation
  • Diary
  • Notifications
  • Pack Generation
  • Portal Feed Services
  • Portal Lead Import
  • Web Hosting & Email Services
  • Dezrez HQ Office Status
  • Third-Party Services
    • Bubble

      https://status.bubble.io/

    • Email Provider

      https://status.sendgrid.com/

    • Identity Verification & AML Provider

      https://credas.com/

    • Microsoft Cloud

      https://azure.microsoft.com/en-gb/status/

    • Open Banking Provider

      https://status.yapily.com/

    • Signable

      https://status.signable.co.uk/

    • SMS Provider

      https://status.twilio.com/

    • Zapier

      https://status.zapier.com/

Previous Incidents

[Resolved] Portal Feed Disruption

Began: Ended: Duration:
  • Portal Feed Services
  • Portal Lead Import

We are aware that some of our customers have experienced issues with BLM/Overnight portal feeds. Please be assured that we are treating this as a high priority and are actively working to resolve the issue.

We apologise for any inconvenience this may have caused and appreciate your patience. We will provide a further update as soon as the issue is resolved.

Thank you for your understanding.

We've now resolved the issue with the overnight BLM feeds. Thanks for your patience while we looked into this and we apologise for any disruptions caused.

[Resolved] Performance Issues

Began: Ended: Duration:
  • Dezrez Software

We are currently investigating an issue that is impacting multiple areas of the platform. Our team is actively working to identify the root cause and restore full service as quickly as possible.

We appreciate your patience and will provide further updates as soon as more information becomes available.

We've now resolved the incident and thank you for your patience.

If you are still experiencing any performance related issues please contact our Support Team who will be happy to help.

No further notices from the past 30 days.