Notice #493979
Recovering

Issue affecting brochure and letter generation

Began:

We've fixed the core issue, and are waiting for things to recover.

We are aware there is an issue affecting brochure and letter generation. We’ve identified the problem and are actively working to resolve it. Thank you for your patience, and will update you once it’s resolved.

  • Dezrez Software
  • PM Software
  • Anytime Client Portal
  • API Service
  • Brochure Manager & Generation
  • Diary
  • Notifications
  • Pack Generation
  • Portal Feed Services
  • Portal Lead Import
  • Web Hosting & Email Services
  • Dezrez HQ Office Status
  • Third-Party Services
    • Bubble

      https://status.bubble.io/

    • Email Provider

      https://status.sendgrid.com/

    • Identity Verification & AML Provider

      https://credas.com/

    • Microsoft Cloud

      https://azure.microsoft.com/en-gb/status/

    • Open Banking Provider

      https://status.yapily.com/

    • Signable

      https://status.signable.co.uk/

    • SMS Provider

      https://status.twilio.com/

    • Zapier

      https://status.zapier.com/

Previous Incidents

[Resolved] Performance Issues

Began: Ended: Duration:
  • Dezrez Software

We are currently investigating an issue that is impacting multiple areas of the platform. Our team is actively working to identify the root cause and restore full service as quickly as possible.

We appreciate your patience and will provide further updates as soon as more information becomes available.

We've now resolved the incident and thank you for your patience.

If you are still experiencing any performance related issues please contact our Support Team who will be happy to help.

No further notices from the past 30 days.