We are aware that there are some issues regarding Social Posting at present. We are working on a fix with Meta and will update you once we have resolved the problem.

Kind Regards, Dezrez Support Team

Our team are currently working on a fix for the issue with Social Posting. At present, we do not have an accurate timescale of when this will be resolved but we are in constant discussions with Meta and are hoping to have this resolved as soon as possible. We will update you as soon we have any more information.

Thank you for your patience.

We've now resolved the issue with Social Posting. We do apologise for the time taken and any inconvenience caused.

You will need to reauthenticate your Facebook and Instagram account by logging in again via the widget. We have a guide available here on how to do this: https://my.dezrez.co.uk/portal/en/kb/articles/automated-social-media-tool

Thank you for your patience.

We are aware that there is a current issue with the agenda view in the diary area following a recent Chromium update to browsers such as Chrome and Edge. We are working on a fix this and will update you once this has been resolved.

For the time being we would recommend using the 'Day' diary view as an alternative. If you have any questions on this please feel free to reach out to us.

01792 610000 Help Centre

The cause of the issue has been identified and we are hoping to release a fix later today.

We will provide a further update once the fix is live and thank you for your patience.

We've now resolved the issue, thank you for your patience!

If you are still experiencing any further problems please raise a ticket with the Support Team via our phoneline or the help centre below.

01792 610000 Help Centre

We are aware of an issue within the CREDAS AML element of our software where some AML checks are not visible via the actions menu on the group page. Our team are working hard to resolve this and will keep you updated on when a fix has been put in place. Just to put your mind at ease, the AML checks are not failing so clients will still be able to receive invites and submit checks.

Any recently submitted checks can still be viewed via the dashboard widget and if there is any checks you urgently need to view for a specific client, please feel free to contact our support team by phone, email or via our live chat service. They can be contacted on the following: 01792 610000 rezi@dezrez.zohodesk.eu

Thank you.

We've now resolved the incident. Thanks for your patience and we apologise for any inconvenience caused. If you do come across any issues with the Credas integration going forward, please raise a ticket with us via our phone line, live chat service or help centre.

01792 610000 Help Centre