Notice #480590
Identified

Diary 'Agenda' View Performance Issues

Began:

The cause of the issue has been identified and we are hoping to release a fix later today.

We will provide a further update once the fix is live and thank you for your patience.

We are aware that there is a current issue with the agenda view in the diary area following a recent Chromium update to browsers such as Chrome and Edge. We are working on a fix this and will update you once this has been resolved.

For the time being we would recommend using the 'Day' diary view as an alternative. If you have any questions on this please feel free to reach out to us.

01792 610000 Help Centre

Notice #478693
Investigating

Social Posting Workflow

Began:

We are aware that there are some issues regarding Social Posting at present. We are working on a fix with Meta and will update you once we have resolved the problem.

Kind Regards, Dezrez Support Team

  • Dezrez Software
  • PM Software
  • Anytime Client Portal
  • API Service
  • Brochure Manager & Generation
  • Diary
  • Notifications
  • Pack Generation
  • Portal Feed Services
  • Portal Lead Import
  • Web Hosting & Email Services
  • Dezrez HQ Office Status
  • Third-Party Services
    • Bubble

      https://status.bubble.io/

    • Email Provider

      https://status.sendgrid.com/

    • Identity Verification & AML Provider

      https://credas.com/

    • Microsoft Cloud

      https://azure.microsoft.com/en-gb/status/

    • Open Banking Provider

      https://status.yapily.com/

    • Signable

      https://status.signable.co.uk/

    • SMS Provider

      https://status.twilio.com/

    • Zapier

      https://status.zapier.com/

Previous Incidents

[Resolved] Credas AML Checks Issue

Began: Ended: Duration:
  • Third-Party Services
  • Identity Verification & AML Provider

We are aware of an issue within the CREDAS AML element of our software where some AML checks are not visible via the actions menu on the group page. Our team are working hard to resolve this and will keep you updated on when a fix has been put in place. Just to put your mind at ease, the AML checks are not failing so clients will still be able to receive invites and submit checks.

Any recently submitted checks can still be viewed via the dashboard widget and if there is any checks you urgently need to view for a specific client, please feel free to contact our support team by phone, email or via our live chat service. They can be contacted on the following: 01792 610000 rezi@dezrez.zohodesk.eu

Thank you.

We've now resolved the incident. Thanks for your patience and we apologise for any inconvenience caused. If you do come across any issues with the Credas integration going forward, please raise a ticket with us via our phone line, live chat service or help centre.

01792 610000 Help Centre

No further notices from the past 30 days.