We’re aware of an issue affecting the Bubble Workflow Widgets. This is caused by an incident at our third-party provider, Bubble, who have identified a problem where some plugin API calls are failing or returning incorrect results.

As a result, you may see Bubble Workflow Widgets loading slowly, failing to load, or displaying incomplete information. All other Dezrez services are unaffected.

Bubble’s team is actively working on a fix, and we’re monitoring their progress closely. We’ll post another update here as soon as we have more information or the issue is resolved. You can also follow Bubble’s own updates at: https://status.bubble.io/

We’re sorry for any disruption this causes and thank you for your patience.

We've now resolved the incident. Thanks for your patience.

Following the recent discovery of a widespread PHP security vulnerability affecting systems globally, we have taken precautionary measures to protect our services and customers.

As a result, some services, including the Customer Portal and hosted websites, may experience temporary disruption or reduced availability.

Our technical team is actively assessing the situation and working to restore normal service as safely and quickly as possible.

We apologise for any inconvenience caused and will provide further updates as the situation progresses.

We’re pleased to confirm that all services, including the Customer Portal and hosted websites, have been fully restored and are operating normally.

Following the discovery of the widespread PHP security vulnerability, our technical team took precautionary steps to protect our systems and customers. The necessary updates and security measures have since been applied, and we have verified that services are stable and secure.

No further action is required from customers. Thank you for your patience and understanding while we worked to resolve this. We apologise again for any inconvenience caused.

Our phone lines, emails and live chats will be unavailable during this time period due to staff training. If you are experiencing any issues please log a ticket and a member of the team will reach out to you as soon as possible.

Tickets can be submitted here: https://my.dezrez.co.uk/portal/en/signin

Please note, if you have not set up an account already then you will need to register as our help centre uses a separate login to the Dezrez system.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.