All systems are operational

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  • Dezrez Software
  • PM Software
  • Anytime Client Portal
  • API Service
  • Brochure Manager & Generation
  • Diary
  • Notifications
  • Pack Generation
  • Portal Feed Services
  • Portal Lead Import
  • Web Hosting & Email Services
  • Dezrez HQ Office Status
  • Third-Party Services
    • Bubble

      https://status.bubble.io/

    • Email Provider

      https://status.sendgrid.com/

    • Identity Verification & AML Provider

      https://credas.com/

    • Microsoft Cloud

      https://azure.microsoft.com/en-gb/status/

    • Open Banking Provider

      https://status.yapily.com/

    • Signable

      https://status.signable.co.uk/

    • SMS Provider

      https://status.twilio.com/

    • Zapier

      https://status.zapier.com/

Previous Incidents

[Resolved] Temporary Performance Issues

Began: Ended: Duration:
  • Pack Generation

We are aware that some of our customers are experiencing delays in generating Documents and updates to portals. Our team has identified the underlying issue, and we are currently working on a fix.

We appreciate the importance of a smooth and efficient system for your operations, and we apologise for any inconvenience this may be causing. Resolving this matter is our top priority, and we are committed to addressing it as swiftly as possible.

We will keep you updated on our progress and notify you once the issue has been fully resolved. In the meantime, if you have any urgent concerns or require assistance, please do not hesitate to contact our customer support team.

Thank you for your patience and understanding.

We are aware that some of our customers were experiencing a delay in generating documents and portal updates.

We have now put a fix in place and we're currently monitoring the situation.

Once we are satisfied that the software is stable and running optimally we will send another update out advising that the issue has closed.

We've now resolved the incident regarding delays in document generation & portal updates.

Thanks for your patience during this time.

[Resolved] Performance Issues

Began: Ended: Duration:
  • Dezrez Software

We are aware that some of our customers are experiencing slowness with the system. Our team has identified the underlying issue and is actively working on implementing a fix to restore optimal performance.

We understand the importance of a smooth and efficient system for your operations, and we deeply regret any inconvenience this may have caused. Please rest assured that resolving this matter is our top priority, and we are committed to addressing it as swiftly as possible.

We will keep you updated on our progress and notify you once the issue has been fully resolved. In the meantime, if you have any urgent concerns or require assistance, please do not hesitate to contact our customer support team.

Thank you for your patience and understanding.

We are aware that some of our customers are experiencing slowness with the system. Our team has identified the underlying issue is with Microsoft and we are actively working with them on a fix to restore optimal performance.

We understand the importance of a smooth and efficient system for your operations, and we deeply regret any inconvenience this may have caused. Please rest assured that resolving this matter is our top priority, and we are committed to addressing it as swiftly as possible.

We will keep you updated on our progress and notify you once the issue has been fully resolved. In the meantime, if you have any urgent concerns or require assistance, please do not hesitate to contact our customer support team.

Thank you for your patience and understanding.

We are aware that some of our customers were experiencing slowness with the system.

We have now put a fix in place and we're currently monitoring the situation.

Once we are satisfied that the software is stable and running optimally we will send another update out advising that the issue has closed.

Thank you for your patience and understanding.

We've now resolved the incident. Thanks for your patience.

[Resolved] Temporary Portal Issues

Began: Ended: Duration:
  • Portal Feed Services

We are aware that some of our customers didn’t receive the overnight portal feed update, which was sent last night. We are working on a fix and actively monitoring the situation. Please be assured that we are treating this as our highest priority.

We apologize for any inconvenience this may be causing and appreciate your patience. Rightmove, Zoopla, and On The Market are not affected. We will provide a further update as soon as the issue is resolved.

Our teams have identified the root cause of the issue and have applied a fix. Property updates have been sent to all portals, and any affected listings will be updated shortly.

We will continue to monitor to ensure stability and will provide a further update before 5pm.

We are pleased to inform you that all updates to Portal Feeds have been successfully completed. Our team has worked diligently to ensure everything is running smoothly.

We appreciate your patience and understanding during this process. If however you experience any further issues or have any questions, please do not hesitate to contact our support team. This is still a high priority.

We apologise for any inconvenience this may have caused and appreciate your patience and thank you for your understanding.

No further notices from the past 30 days.